2-Week No Questions Asked Returns:

Your watch is built in my home and features handmade dials and other artisanal elements. If, for any reason, you are not satisfied with the fit and finish, please utilize our 2-week no-questions-asked returns policy. The watch must be in new and unworn condition to be eligible for a refund, with all original packaging intact. The buyer is responsible for the insured return shipping cost, including tracking, and a 10% restocking fee. HMRIW reserves the right to deny a return or issue a partial refund if these terms are unmet. Please use the contact form under Shop/Connect to start a return.

12-Month Limited Warranty:

There is a 2 in 12, so it works :) Anyway, in the unlikely event your watch acts a fool within 12 months of purchase, please send it to me for a free diagnostic, repair, or replacement. You pay the insured (with tracking) shipping to me; I pay the insured shipping back to you. This limited warranty covers assembly/manufacturing faults, failures, or defects. This warranty does not cover issues such as:

• Damage due to improper care or expected consequences of use, such as abrasions and aging.

• Mechanical failure from impact or mishandling

• Water damage. Though your watch is wet pressure tested before it ships to you, I cannot cover water damage due to the many variables that can cause a leak. I can repair it at cost in the unlikely event it happens.

• Malfunction of the quick set date function due to poor mechanical care (e.g., changing the date between 9 p.m. and 4 a.m., AKA “the danger zone”)

• The warranty is voided if the watch is opened by anyone other than me.

2-Year Fresh-Up & Check-Up:

Send your watch to me within 2 years of purchasing for a complimentary exterior cleaning, strap change (you supply the strap), time regulation, and water-resistance test. You pay for insured (with tracking) shipping to me, and I pay for insured shipping back to you.

IMPORTANT NOTES:

-Metal-plated parts (e.g., Rose Gold) are excluded from warranty because they will tarnish over time and require re-plating based on many factors, including use and daily care.

HMRIW is an entirely self-funded passion project with a goal of 100% customer satisfaction. To sum it all up, contact me with any issues and we will figure it out together.

After unscrewing the crown (counterclockwise, and please BE GENTLE), the functions are as follows:

Position 1: Manual Wind (clockwise)

Position 2: Date Setting (counterclockwise) NOTE: Dateless watches do not have this setting.

Position 3: Time (both directions)

After use, return the crown to position 1, push in, and screw down until it stops (clockwise). This is vital, as it produces a water-resistant seal.

• DO NOT change the date between 9 p.m. and 4 a.m., AKA "the danger zone"

• Wipe down with the provided cloth after each use. Skin oils, products, and environmental conditions will affect your watch's finish, which is not covered under warranty.

• It’s typically best practice to avoid prolonged water submersion of your timepiece and to avoid saltwater. Please refer to the Water Resistance Guide for more information.

• Your watch should be professionally serviced and lubricated every 5-6 years.